We remain committed to following the advice and guidance of the Health Authorities, the World Health Organization, Centres for Disease Control and other qualified bodies, as well as developing our own best practices to ensure that we can continue to be there for you as together we find our way through this pandemic. We thought that it would be helpful to you, and answer questions that we are receiving, to summarize actions we have been taking, and continue to take, so that you can rely on us to meet you and your families needs during this critical time.
Among many activities and protocols, we have:
The Health and Safety of all team members and our customers remains our top priority and we have a duty of care to our Team Members.
Effective immediately Team Members must wear a suitable face mask:
By Order of the Public Health Officer, Masks are now required for everyone in all public indoor settings and workplaces. People who cannot wear a mask or who cannot put on or remove a mask on their own are exempt. Employers are expected to enforce the mandatory mask policy with both employees and customers.
To avoid potential for conflict for our team members, we will ask our customer’s to respect the mask requirements and state that that in the absence of a legitimate exemption, and depending on Provincial Health Orders or Local Bylaws, they may be subject to a fine for not wearing a mask in our store in the absence of a legitimate exemption.
To serve the needs of our communities, while protecting the health of everyone we have:
To take care of our teams:
For as long as we are able, we will:/p>
We will not:
We have received many, many emails, social media posts and other communications from you, our customers, to express your gratitude and appreciation for the efforts of our team members and the positive, friendly way they are welcoming you to our stores. Wherever possible, we are passing along those expressions of appreciation to our team members and it means a lot to them.
It has been quite moving to see how all our communities and we as Canadians pull together, look out for one another and appreciate each other during these unprecedented times.
What we ask of you:
In compliance with Health Officer Orders where applicable and in keeping with Centers for Disease Control guidance in general, all customers are required to wear a face mask while in our stores.
In recognition that some members of the public may not be able to wear a face mask for medical reasons, if a customer states that they are exempt from the mask policy, the customer will be allowed to continue to enter the store without a mask and without question. It is not our responsibility to verify that the customer has a valid exemption. For information only, the following are the exemption criteria:
Respect the physical distancing measures we have put in place for the protection of you and our team members and to comply with guidance from Health Authorities.
Do not bring your family with you grocery shopping, have one person from the household do the shopping and as hard as it is, don’t socialize in the store with your friends and neighbours to help us with physical distancing and the number of people that can get through the store under maximum occupancy rules.
Buy only what you need until your next shopping trip so that there will be enough of the high demand items for others in the community. Do not come to the store if you are sick. Have a friend, neighbour or community group do the shopping for you, or call us to see if we can help.
Wash your hands.
We are proud to be members of your community and we are grateful for your support.
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